Are goods damaged in transit considered a warranty issue?

[goughy]

Bought a monitor, which was delivered late Jan, and opened last Thursday as it was a gift for someone, and the screen was cracked (behind the front layer; you can't feel the crack at all)
Was in brissie yesterday so I took it back to the store who said their warranty people will have to assess it.

Obviously they are claiming it was broken by us, and I rang today to escalate it and they ended up getting back to me saying that gigabyte were sent the photos and have assessed it was not broken in transport but a user error

What I'm having trouble determining, is if something is broken in transit is that actually a warranty claim/issue? I'm thinking not, but I'm not 100% sure.
Will ring them tomorrow to sort this out, and I want my ducks in a row.

[AndyP]

It would be a courier insurance issue, wouldn't it?

[goughy]

That's what I would have thought? But the reality is, it could have happened any time, even when it was packed in it's box 6 months ago, or whenever.. All I know is open box and screen had a crack. The stores warranty team sent the pics and info to manufacturer, who have said it's our fault.
Just more calls to make tomorrow.

[markTHEblake]

Tricky one, the expectation is goods damaged in transit needs to be reported immediately, otherwise they are suspicious people would try and pull a swifty.

It comes down to how badly the retailer wants to keep the customer.

[goughy]

We spend a lot with them, by our standards! But not a lot by theirs.
I'll just have to see what happens tomorrow! And yeah, it is a bit tricky this one!

[goughy]

"and we'll have fun fun fun now that daddy took the T'Bird away"....
Won't let me speak to someone in a store, won't let me talk to the service and warranty department directly, will only relay messages to and from them to me via a mum with screaming baby working from home.
Manufacturers warranty specifically states it does not cover goods damaged in delivery.
Checked the shipping and it was collected on 19/1, later that day was on its way to Toowoomba, was delivered on 25/1 at 12.03pm