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  1. #1

    Default Am I being too demanding here? I just want what I ordered.

    Although I have only met a few of you guys here, I'm sure I've probably bought something off a lot of you guys at one stage.
    I don't think I demand much. I send money, I receive what I paid for, I am happy.

    This is an issue I had recently with a smaller business. I have bought from them many times, but have definitely lost me as a customer.
    Am I being too demanding aka a princess here?

    Have to read from bottom to top.


    Attached in the original email to show what they had sent.


    What I received. Ahead USA polo.


    What I ordered. Greg Norman polo.
    Attached Images

  2. #2
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    Default

    No mate, agree with how you handled it. Crazy they thinks it's OK to send you a totally different shirt and think you will accept it..
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    Default

    Out the retailer Sheezy!
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  4. #4
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    Jesus, that's a very quick way to go out of business if you're going to start treating customers like that.

    I certainly won't be ordering anything from them.
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  5. #5
    Site Owner Golf Hall of Fame Inductee
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    Default

    Quote Originally Posted by petethepilot View Post
    Out the retailer Sheezy!
    The emails says that it's Gammon golf.

  6. #6
    Senior Member Order of Merit winner
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    Default

    The blue shirt looks heaps better (and doesn't have the ****wits name on it).

  7. #7
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    Default

    What a dick move by the retailer.




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    To me this fails the most basic of Consumer Guarantees under Australian Consumer Law i.e. Match Description should - match description and pictures.

    https://www.accc.gov.au/consumers/bu...and-guarantees

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    Default

    Yeah was going to be my first comment, pretty clear breach of the ACL but i guess the quantum is so low they probably get away with it.

  10. #10
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    Default

    Hard to get good staff, young Dylan is quite the knob

  11. #11

    Default

    Quote Originally Posted by Webster View Post
    The blue shirt looks heaps better (and doesn't have the ****wits name on it).
    Haha I tuck in for these shirts as they are slightly longer than other brands.

  12. #12

    Default

    I have just received this in my email as to why they are claiming it is invalid for a chargeback.
    It's a bit of a joke now..."no evidence that the item is not 100% as advertised". WTF

    Attached Images
    Last edited by sheezymaneezy; 16th January 2023 at 05:28 PM.

  13. #13
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    Default

    it's not the same brand or colour, what planet are they living on?
    They are in breach of their own return policy.
    Might be time to contact your State Consumer protection agency, and that you will bringing it to the attention of the large golf community you are apart of

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  14. #14
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    Quote Originally Posted by LeftyHoges View Post
    Jesus, that's a very quick way to go out of business if you're going to start treating customers like that.I certainly won't be ordering anything from them.
    Agree 110%. What a joke.
    Desert Golfer

  15. #15

    Default

    Worst case I would have thought they refund you for the cost of the shirt that they couldn't fulfill and just get you to either keep the one you received or give you a return label depending on the shirts value. Being left with the only options of suck it up or a full charge back is a pretty idiotic stance.

  16. #16
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    Default

    From the outside lookin in, easy for me to say because I got no skin in the game, how I would have handle this i dont know
    but what i do see neither responded with 'grace' and it escalated each time, now its ugly and nobody is a winner.

    they do have a refund policy, I think a simple request to return for refund would have been an easy result, their website indicates they are a dropshipper, so perhaps thats what happens for out of stock items.
    I dont think you have a case to take up to consumer affairs, because you havent actually asked to send it back for a refund. Perhaps the best outcome would be to start again, write back and apologise for overreacting (say the cat died or something) and ask for a return for refund. Sure you are sucking it up, but whats the shame in that, nobody will know and you get a win, I cant see a win any other way.


    https://gammongolf.online/returns-policy/
    GAMMON GOLF RETURN/REFUND POLICY


    All returns must be within 14 days of receiving item
    Sale items may be returned for store credit
    Store credit cannot be used in conjunction with any other promotions
    Full priced items may be returned for a refund
    Any faulty or incorrectly sent items will be fully refunded
    Last edited by markTHEblake; 16th January 2023 at 08:27 PM.
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  17. #17
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    Quote Originally Posted by markTHEblake View Post
    From the outside lookin in, easy for me to say because I got no skin in the game, how I would have handle this i dont know
    but what i do see neither responded with 'grace' and it escalated each time, now its ugly and nobody is a winner.

    they do have a refund policy, I think a simple request to return for refund would have been an easy result, their website indicates they are a dropshipper, so perhaps thats what happens for out of stock items.
    I dont think you have a case to take up to consumer affairs, because you havent actually asked to send it back for a refund. Perhaps the best outcome would be to start again, write back and apologise for overreacting (say the cat died or something) and ask for a return for refund. Sure you are sucking it up, but whats the shame in that, nobody will know and you get a win, I cant see a win any other way.


    https://gammongolf.online/returns-policy/
    GAMMON GOLF RETURN/REFUND POLICY


    All returns must be within 14 days of receiving item
    Sale items may be returned for store credit
    Store credit cannot be used in conjunction with any other promotions
    Full priced items may be returned for a refund
    Any faulty or incorrectly sent items will be fully refunded
    No.
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  18. #18
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    Default

    I have bought heaps off them and never had a worry

    Sorry to hear this

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  19. #19
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    Quote Originally Posted by AndyP View Post
    The emails says that it's Gammon golf.
    Red flag right there.

  20. #20
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    Default

    Quote Originally Posted by markTHEblake View Post
    From the outside lookin in, easy for me to say because I got no skin in the game, how I would have handle this i dont know
    but what i do see neither responded with 'grace' and it escalated each time, now its ugly and nobody is a winner.

    they do have a refund policy, I think a simple request to return for refund would have been an easy result, their website indicates they are a dropshipper, so perhaps thats what happens for out of stock items.
    I dont think you have a case to take up to consumer affairs, because you havent actually asked to send it back for a refund. Perhaps the best outcome would be to start again, write back and apologise for overreacting (say the cat died or something) and ask for a return for refund. Sure you are sucking it up, but whats the shame in that, nobody will know and you get a win, I cant see a win any other way.


    https://gammongolf.online/returns-policy/
    GAMMON GOLF RETURN/REFUND POLICY


    All returns must be within 14 days of receiving item
    Sale items may be returned for store credit
    Store credit cannot be used in conjunction with any other promotions
    Full priced items may be returned for a refund
    Any faulty or incorrectly sent items will be fully refunded
    Not sure how you come to that conclusion, I agree that it pays to keep your cool in these situations, but that doesn't change the fact that they did not send the product that was ordered, and when asked about it nicely just ignored the customer with no offer to resolve the situation, the fact that it was a shirt is not enough, they didn't even check with the customer regarding a substitution, that is a very poor business practice, and sounds like it may be a common practice for them. They sound like they need to be educated on consumer law.
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  21. #21
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    Quote Originally Posted by goonie View Post
    Not sure how you come to that conclusion, I agree that it pays to keep your cool in these situations, but that doesn't change the fact that they did not send the product that was ordered, and when asked about it nicely just ignored the customer with no offer to resolve the situation, the fact that it was a shirt is not enough, they didn't even check with the customer regarding a substitution, that is a very poor business practice, and sounds like it may be a common practice for them. They sound like they need to be educated on consumer law.
    This.
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  22. #22

    Default

    I mentioned this to one of my golf buddies during a round today, as I had recommended them to him in the past.
    He said his last order he purchased 4 TM Stratus Gloves ($99.90) and he received 4 Adidas Aditech Gloves ($79.90). He didn't contact them as he's happy enough to get gloves for a good price, but sounds like it's not a one off thing where they send something else that is 'inferior' or cheaper.

  23. #23
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    Default

    Did he get $20 back? If not I would be pissed.
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  24. #24

    Default

    Quote Originally Posted by goonie View Post
    Did he get $20 back? If not I would be pissed.
    Nope.

  25. #25
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    Default

    Quote Originally Posted by goonie View Post
    Not sure how you come to that conclusion
    Its not a conclusion. I just offered an alternative pragmatic opinion from a different point of view, its not neccesarily what I think. Thats how a consumer affairs decision maker might look at it. Something Sheezy make like to consider. He doesnt have to.

    A business operator being a dick isnt grounds for making a consumer complaint. A refund hasnt been requested. Thats the first thing an arbitrator will ask about.


 

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