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30th August 2022 07:22 PM
#51
Senior Member
Golf Hall of Fame Inductee
Originally Posted by
Daves
I have just been charged an annual subscription for Arccos, even though I have no account and have not yet loaded or set up the App. I looked back at the original email and it did mention the free trail ended in July. But there hasn't been any email since about a Subscription fee being charged.
When you sign up. there is a little message that states you'll be charged after the free period ends. Mine stated a monthly fee, so it's surprising that they nailed you with the annual fee.
I cancelled, provided an explanation, received an official cancellation email the next day, which I responded to and it was offically cancelled after that.
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30th August 2022 08:17 PM
#52
Senior Member
Multiple Major Winner
Originally Posted by
Johnny Canuck
When you sign up. there is a little message that states you'll be charged after the free period ends. Mine stated a monthly fee, so it's surprising that they nailed you with the annual fee.
I cancelled, provided an explanation, received an official cancellation email the next day, which I responded to and it was offically cancelled after that.
Thanks Johnny,
yes I had checked the email, but I have changed computer since and my reminder got lost in the transfer, so I had forgotten about it. You would expect a reminder email from Accros, or even an email telling me they had charged me ( I only found out when I looked at my card account online). I have not even taken the Caddie/Link out of its packaging as yet, nor even set up an account or downloaded the App.
As to the fee, it says it is a monthly fee, but billed annually;
Membership Fee at end of trial on July 08, 2022: |
$12.99/mo (billed annually)
|
|
|
All feels a bit tricky, as Simmsy said.
I have requested cancellation of membership (there was a link in the original email) and now await a confirmation email.
Last edited by Daves; 30th August 2022 at 08:19 PM.
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31st August 2022 08:41 AM
#53
Site Owner
Golf Hall of Fame Inductee
They don't send a reminder on the annual renewal, or an email that they have the wrong credit card details either. I only knew it had failed, once I tried to use the app on the first tee.
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31st August 2022 08:59 AM
#54
Admin Team
Golf Hall of Fame Inductee
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31st August 2022 02:39 PM
#55
Senior Member
Major Winner
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2nd September 2022 08:09 AM
#56
Senior Member
Multiple Major Winner
No confirmation of cancellation email or refund as yet. When I re-click the cancellation link it tells me the Subscription has been cancelled, but nothing else. May need to get Bank to bounce the payment for me.
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2nd September 2022 08:23 AM
#57
Senior Member
Major Winner
My sensors got lost in shipping so they extended my free trial by 45 days. They then billed me for the annual subscription at the end of the original trial period with no notice.
I sent an email Tuesday requesting cancellation and refund. Done and had my money Wednesday night.
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2nd September 2022 10:51 AM
#58
Senior Member
Golf Hall of Fame Inductee
Sounds like almost every service that has a free trial, its up to us to cancel and go out of their way to make that not so obvious (and no reminders).
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2nd September 2022 11:25 AM
#59
Site Owner
Golf Hall of Fame Inductee
Originally Posted by
markTHEblake
Sounds like almost every service that has a free trial, its up to us to cancel and go out of their way to make that not so obvious (and no reminders).
This is true. I have set a reminder for myself to cancel the free trial of Stan this weekend.
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3rd September 2022 07:29 AM
#60
Senior Member
Multiple Major Winner
Originally Posted by
3Puttpete
My sensors got lost in shipping so they extended my free trial by 45 days. They then billed me for the annual subscription at the end of the original trial period with no notice.
I sent an email Tuesday requesting cancellation and refund. Done and had my money Wednesday night.
Thanks Mick,
that worked. Subscription cancelled. Just waiting for the refund now.
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3rd September 2022 01:57 PM
#61
Senior Member
Major Winner
Originally Posted by
Daves
Thanks Mick,
that worked. Subscription cancelled. Just waiting for the refund now.
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3rd September 2022 03:30 PM
#62
Senior Member
Touring Pro (European Tour)
I have a full set at home if anyone wants them, signed up for the trial and by the time I got them I was sick of the spam emails they sent so I never even tried them.
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3rd September 2022 04:14 PM
#63
Axis 1 Maximus user
Order of Merit winner
I wouldn't mind spares if you have some
Sent from my HD1907 using Tapatalk
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3rd September 2022 07:09 PM
#64
Senior Member
Touring Pro (European Tour)
I got a few sensors laying around if anyone wants them also..
Golf Map | WITB: Titleist TSR3 9* / Titleist 917F 3W 13.5* / PING G430 5W 17* / Titleist T100S 4I - PW / Vokey SM9 50-8*, 55-10*, 60-10* / PING Sigma2 Kushin C 35.5" / Titleist ProV1
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7th September 2022 06:11 AM
#65
Senior Member
Multiple Major Winner
Originally Posted by
Daves
Thanks Mick,
that worked. Subscription cancelled. Just waiting for the refund now.
And the refund processed straight away and back in the card account. So another for them.
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7th September 2022 08:12 AM
#66
Senior Member
Major Winner
Turns out all we had to do was ask
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8th September 2022 01:46 PM
#67
Junior Member
Plays socially on a regular basis
I have a full new set of tags and a used set of tags for anyone needing (postage only) and a caddie link $50 if anyone is interested
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9th September 2022 01:34 PM
#68
Senior Member
Touring Pro (PGA)
Originally Posted by
3Puttpete
Turns out all we had to do was ask
Who would have thought?
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29th September 2022 01:53 PM
#69
Site Owner
Golf Hall of Fame Inductee
We are reliant on third-party map providers (Apple Maps and Google Maps), to provide us with updated images. If the images are up-to-date, we will be able to update the course for you. If the images are not up-to-date, we will report the image as being outdated (to Apple and Google) in the hopes we get an updated image as soon as possible.
"In the hopes" isn't good enough considering the cost of an Arccos subscription. The image for my course would have to be five years old or more, so no changes are reflected, and it makes using the app during a round painful. I just noticed that Oxley hasn't been updated either.
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29th September 2022 03:29 PM
#70
Senior Member
Touring Pro (PGA)
How much does the subscription cost?
Is it worth getting these just to have them around, if things improve? And if they're free?
If you're connecting via your phone, does it have to be on your person, not in your bag with the app open?
Even if I wouldn't use them, maybe my daughters bf would like to try? I have about a bag and a half of ping clubs here. So can I get a heap of them?
Last edited by goughy; 29th September 2022 at 03:32 PM.
Ping G10 Project X S
TM V-Steel 16.5* w Speeder 57s at 3 wood length
Ping G10 21* Hybrid Reg
Ping i3+ 4-W CS Lite S
Ping Tour 54* and 60* (ground) CS Lite S
SC Pro Platinum Mid Sur Counterbalanced
Ping Hoofer Vantage
NB 574 Greens (yes, no more Crocs)
Golflucky
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29th September 2022 03:47 PM
#71
Senior Member
Major Winner
$233 in one hit, not month by month.
its not worth it given what other systems are out there.
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29th September 2022 03:48 PM
#72
Senior Member
Major Winner
Also Goughy just watchout. i had cancelled my membership during trial period. had received confirmation of that then still got charged $233 about 6 weeks later. had to get them to send back my money.
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29th September 2022 04:07 PM
#73
Senior Member
Major Winner
Originally Posted by
goughy
How much does the subscription cost?
Is it worth getting these just to have them around, if things improve? And if they're free?
If you're connecting via your phone, does it have to be on your person, not in your bag with the app open?
Even if I wouldn't use them, maybe my daughters bf would like to try? I have about a bag and a half of ping clubs here. So can I get a heap of them?
Please don’t order them. I don’t have time to read the updates.
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29th September 2022 05:02 PM
#74
Site Owner
Golf Hall of Fame Inductee
Originally Posted by
goughy
Is it worth getting these just to have them around, if things improve? And if they're free?
They are useless unless you subscribe. And there seem to be plenty getting around for free, even just on this forum.
If you're connecting via your phone, does it have to be on your person, not in your bag with the app open?
Front pocket of pants.
Even if I wouldn't use them, maybe my daughters bf would like to try?
I don't know. I doubt a young person would want to stump up the cash for the yearly subscription.
I have about a bag and a half of ping clubs here. So can I get a heap of them?
I thought it was only recent Ping clubs, but it might not even matter now, as they seem to give them away, and rely on the subscription money.
Arccos-PING Customer Appreciation Program (arccosgolf.com)
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29th September 2022 05:03 PM
#75
Site Owner
Golf Hall of Fame Inductee
Originally Posted by
simmsy
$233 in one hit, not month by month.
its not worth it given what other systems are out there.
Who? Gamegolf weren't great. Shotscope then? What do they cost?
Maybe it is just better using Broadie's app, and estimating distances.
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