Originally Posted by
Taylor360
Hi, just wanting some advice with what I should do...
I sold a putter on ebay 12 days ago, and have not received the money. I received an email from the buyer 7 days ago saying he would send the money soon, yet no money. I have since then sent numerous emails which havent been replied to yet he has listed items on ebay today...
I am starting to get really frustrated and am looking for advice on what to do. Any help would be appreciated
Thanks
Hi, my name is Robyn and I am an ebayer....
I am a huge ebay addict and have been selling on ebay for the past 2 and a bit years. At at one stage I was listing 90 odd items at a time. I have over 1300 feedback rating so have a fair bit of experience with non paying bidders.
I don't waste my time on them. For a large ticket item it is even more annoying because you of course are wanting the money. The best way to deal with them in my books is to take no nonsense. (within reason of course)
If you have sent him numerous emails and he is not responding it is unlikely that he is going to complete the sale and I wouldn't waste any further time on him.
I send a standard three emails (over 7 days) and if they don't send payment in 7 days I file a non paying bidder complaint. You can do so at
http://pages.ebay.com.au/help/community/npb.html
I have found either one of two things happen when you do this... you scare the bidder into paying, or (most of the time) they continue to ignore you. If a bidder gets three of the non paying bidder complaints (and the seller then goes on to file for their final value fees) they are de-registered from ebay.
You have to do this process to be able to recoup your final value fees which for large ticket items can be a reasonable amount. To get your final value fees credited back to your account you have to wait a further 10 days and file for them through the same link above.
I always give non paying bidders negative feedback and do they whole non paying bidder process because as far as I am concerned they don't deserve to be part of ebay, plus I wan't my fees back!
If you complete this process and the bidder hasn't paid etc, you can offer to an underbidder for their highest bid using the second chance offer. You should not do this until you are certain your non paying bidder (NPB) is not going to pay or you have filed for your final value fees. It is against ebay rules to offer an item to an underbidder not using this process.
There ya go, now that I have crapped on enough I hope I have been of some help...