wished we could get foxtel uphere.
wished we could get foxtel uphere.
Anyone had any luck with bargaining lately? Im ready to get a better deal and thinking of doing the whole cancelling and wait on a phone call strategy..
WITB
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Does this only work through Foxtel direct, I have tried it on telstra and got nothing.
Grant
Grunt's Golflink
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yep, only can do it through fox
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I have even tried to get it back to direct through fox and that is almighty difficult to do.
Grant
Grunt's Golflink
TM Burner - Cobra F Speed 3W - TM Draw 3H - TM Burner 4i-AW - Vokey 54/58 Wedges - Wilson 8862 Blade
They offered us 74 a month against 107 when I said I wanted to cancel.
Hmmmm
Need to make a call in the morning I think
The best deal I have got is when I actually go ahead and make a cancellation date. They have always called back a couple of days later to "confirm" the disconnection and make an offer to stay connected.
We currently pay $72.50 for all channels, IQ box in one room and a normal box in the family room.
SH is that from Foxtel or Telstra?
Foxtel most likely, I don't think Telstra will bargain.
Foxtel direct, I haven't heard of anyone having any luck doing a deal with Telstra ever!
No good with Telstra here either. ended up disconnecting from the Telstra and going foxtel direct also. Heaps more room for bargaining .
Cancelled mine last week and due for collection Friday.
Was paying $82 for $150 package.
Wife will kill me if it gets taken. Waiting for the call but quietly confident.
RoddersThat is gutsy, very very gutsy.If ours was collected, I would be divorced.
Chopperlink
WITB
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Surely if you hear nothing by the day before you could call and cancel the cancellation? Of course you would basically be presenting yourself over a barrel and have to pay whatever they decided to charge you!
Customer retention is a major focus by both Austar and Foxtel. You will see churn figures reported every year in their reports and comments how to reduce it.They also know it much costs less to Keep a customer Than it does to sign up a new one. From memory a new customer is about $1000 to recover so a years subscription.You probably would have noticed that when you requested cancellation the CSR did not try to retain your business right? That is because a highly focused commission driven retention team is going to call you.There is no way they will let you go without a fight. Play dumb and Make the most of it.
Rodders how did you go with this?, from reading the thread on Whirlpool it appears that Foxtel are no longer playing the retention game and odds are if you cancel....well you cancel. My current term runs out next month and I don't think I'll be paying $78 for everything for too much longer, I will probably downgrade to save some bucks as we don't really watch the movies we get.
I have iq2
Sports hd
But no movies - $102 per month.
Tried haggling - they gave me 6 months free movies (1 section - showcase)
Be weary going with telstra - customer service is poor.Foxtell answer the phone allot quicker!
You are in deep shit, retention team does not care since everyone signed up for Fox Footy, you may as well put your Foxtel box outside the front door for the courier to pick up, in short you are ****ed.
Yep, tougher to deal with that's for sure. Now $97 and no movies. Fox footy has seen heaps sign and they dont care less atm. Not sure what average length of term fox footy people sign up for but thinking of giving it up in a few months and see if they will redo. I have no contract.
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