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  1. #101
    Senior Member Touring Pro (Japanese Tour)
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    wished we could get foxtel uphere.

  2. #102
    Senior Member Touring Pro (European Tour)
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    Anyone had any luck with bargaining lately? Im ready to get a better deal and thinking of doing the whole cancelling and wait on a phone call strategy..
    WITB
    Driver: Ping G410 Plus 10.5 w Tensei Orange AV Raw 65g S
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  3. #103
    Senior Member Grand Slam Winner
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    Does this only work through Foxtel direct, I have tried it on telstra and got nothing.
    Grant

    Grunt's Golflink
    TM Burner - Cobra F Speed 3W - TM Draw 3H - TM Burner 4i-AW - Vokey 54/58 Wedges - Wilson 8862 Blade


  4. #104

    Default

    yep, only can do it through fox
    Moe Norman

    Ping G30 9* | Wilson Staff Tour F5 15* | Ping G20 20** | Ping i3 Blades 3-PW | Ping Tour 54.12 & 60.08| Yes! Marilyn

    "I had played so poorly recently, I started thinking that maybe I should do something else. Then I saw my friends going to work every day and realised that my life wasn't so bad." -Steve Pate

  5. #105
    Senior Member Grand Slam Winner
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    I have even tried to get it back to direct through fox and that is almighty difficult to do.
    Grant

    Grunt's Golflink
    TM Burner - Cobra F Speed 3W - TM Draw 3H - TM Burner 4i-AW - Vokey 54/58 Wedges - Wilson 8862 Blade


  6. #106
    Member Touring Pro (Aust PGA)
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    They offered us 74 a month against 107 when I said I wanted to cancel.

  7. #107
    dave1
    Guest

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    Hmmmm

    Need to make a call in the morning I think

  8. #108
    Senior Member Touring Pro (European Tour)
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    The best deal I have got is when I actually go ahead and make a cancellation date. They have always called back a couple of days later to "confirm" the disconnection and make an offer to stay connected.

    We currently pay $72.50 for all channels, IQ box in one room and a normal box in the family room.

  9. #109
    Member Touring Pro (Von Nida Tour)
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    SH is that from Foxtel or Telstra?


  10. #110
    Senior Member Touring Pro (PGA)
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    Foxtel most likely, I don't think Telstra will bargain.


    RIP - Duncan Bennett & Leon Treadwell

    Unitlink

  11. #111
    Senior Member Touring Pro (European Tour)
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    Foxtel direct, I haven't heard of anyone having any luck doing a deal with Telstra ever!

  12. #112
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    No good with Telstra here either. ended up disconnecting from the Telstra and going foxtel direct also. Heaps more room for bargaining .

  13. #113
    Senior Member Touring Pro (Japanese Tour)
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    Cancelled mine last week and due for collection Friday.

    Was paying $82 for $150 package.

    Wife will kill me if it gets taken. Waiting for the call but quietly confident.

  14. #114
    Victorious Confederate Captain Order of Merit winner
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    RoddersThat is gutsy, very very gutsy.If ours was collected, I would be divorced.

    Chopperlink

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  15. #115
    Senior Member Touring Pro (European Tour)
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    Surely if you hear nothing by the day before you could call and cancel the cancellation? Of course you would basically be presenting yourself over a barrel and have to pay whatever they decided to charge you!

  16. #116
    Senior Member Golf Hall of Fame Inductee
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    Quote Originally Posted by rodders View Post
    Wife will kill me if it gets taken. Waiting for the call but quietly confident.
    Customer retention is a major focus by both Austar and Foxtel. You will see churn figures reported every year in their reports and comments how to reduce it.They also know it much costs less to Keep a customer Than it does to sign up a new one. From memory a new customer is about $1000 to recover so a years subscription.You probably would have noticed that when you requested cancellation the CSR did not try to retain your business right? That is because a highly focused commission driven retention team is going to call you.There is no way they will let you go without a fight. Play dumb and Make the most of it.
    --
    Criticism doesn't bother me, as it means I am doing something and people are watching.
    Handy-Cap

  17. #117
    Senior Member Touring Pro (PGA)
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    Quote Originally Posted by rodders View Post
    Cancelled mine last week and due for collection Friday.

    Was paying $82 for $150 package.

    Wife will kill me if it gets taken. Waiting for the call but quietly confident.
    Rodders how did you go with this?, from reading the thread on Whirlpool it appears that Foxtel are no longer playing the retention game and odds are if you cancel....well you cancel. My current term runs out next month and I don't think I'll be paying $78 for everything for too much longer, I will probably downgrade to save some bucks as we don't really watch the movies we get.

  18. #118
    dave1
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    I have iq2

    Sports hd

    But no movies - $102 per month.

    Tried haggling - they gave me 6 months free movies (1 section - showcase)

    Be weary going with telstra - customer service is poor.Foxtell answer the phone allot quicker!

  19. #119
    Senior Member Golf Hall of Fame Inductee
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    Quote Originally Posted by dave1 View Post
    I have iq2!
    we've noticed.

  20. #120
    Senior Member Golf Hall of Fame Inductee
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    Quote Originally Posted by dave1 View Post
    I have iq2Sports hdBut no movies - $102 per month.Tried haggling - they gave me 6 months free movies (1 section - showcase)Be weary going with telstra - customer service is poor.Foxtell answer the phone allot quicker!
    I found the complete opposite actually.Telstra are much better to feal with, AND gave us a better deal when we bundled.Foxtel were a joke ...
    Originally Posted by sms316
    Without rules there is anarchy.

  21. #121
    Senior Member Touring Pro (European Tour)
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    Quote Originally Posted by Johnny Canuck View Post
    we've noticed.

  22. #122
    Senior Member Multiple Major Winner
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    Quote Originally Posted by golfer69 View Post
    Ok my turn with this.
    Mine has now crept up to $130 with Austar and thats too much.
    I don't get the lot for that either.

    What should my strategy be ?
    Are you out of contract?

  23. #123
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    You are in deep shit, retention team does not care since everyone signed up for Fox Footy, you may as well put your Foxtel box outside the front door for the courier to pick up, in short you are ****ed.

  24. #124
    Senior Member Grand Slam Winner
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    Quote Originally Posted by golfer69 View Post
    Ok my turn with this.Mine has now crept up to $130 with Austar and thats too much.I don't get the lot for that either.What should my strategy be ?
    Sounds similar to my package. I rang them up and told them that dollars are tight and I was thinking of getting rid of it. They took off $15 a month.
    Forum needs more banter.

  25. #125
    Senior Member Touring Pro (Japanese Tour)
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    Yep, tougher to deal with that's for sure. Now $97 and no movies. Fox footy has seen heaps sign and they dont care less atm. Not sure what average length of term fox footy people sign up for but thinking of giving it up in a few months and see if they will redo. I have no contract.


 

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