goughy
14th December 2014, 10:51 AM
OK, having issues with Rob's dell xps desktop. Trying to suss out what it is and I'm a bit lost.
What is happening is it's getting to the Dell splash screen, freezing there with the progress bar 90% through for 5 minutes (timed it) , then it continues on. If I press nothing it goes to a blank screen with a little '_' cursor flashing. If I press the F2 or F12 buttons it will eventually go into cmos or into the boot menu. In cmos all ram and disks are present. If you exit you end up at the blank screen. Through F12 I've tried to boot to the disk drive instead of hdd but it still goes to blank screen. I've done the full Dell boot up test option available in the boot options and that passed.
I've removed all the ram and tried them one by one, also inserting them through each of the 6 ram slots. The ram slots have 3 coloured blue and three coloured red. When a stick is in the blue ram slots it boots as I've described. When a stick is in one of the red ram slots the pc continues to beep twice, and nothing happens on the screen. The monitor actually goes into power down mode like it's receiving no signal (cause it's probably receiving no signal. If I have one stick of ram in each a red and blue slot then there are no beeps and it goes to splash screen and freezes. If I have all the ram in (2 x 8g in blue and 3 x 4g in red) it boots, freezes, then if I eventually get it into cmos the ram shows as 24gig (while it had 28gig in there, found out after buying ram that motherboard only accepts 24gig max).
All the drives power up. I've also disconnected all the drives one at a time and all of them and still the same. The only peripheral card in there is the video card.
I have no idea what the problem could be. We're assuming motherboard, but really don't know and have no idea ourselves how else to test it. Don't suppose anyone else has any clues?
What is happening is it's getting to the Dell splash screen, freezing there with the progress bar 90% through for 5 minutes (timed it) , then it continues on. If I press nothing it goes to a blank screen with a little '_' cursor flashing. If I press the F2 or F12 buttons it will eventually go into cmos or into the boot menu. In cmos all ram and disks are present. If you exit you end up at the blank screen. Through F12 I've tried to boot to the disk drive instead of hdd but it still goes to blank screen. I've done the full Dell boot up test option available in the boot options and that passed.
I've removed all the ram and tried them one by one, also inserting them through each of the 6 ram slots. The ram slots have 3 coloured blue and three coloured red. When a stick is in the blue ram slots it boots as I've described. When a stick is in one of the red ram slots the pc continues to beep twice, and nothing happens on the screen. The monitor actually goes into power down mode like it's receiving no signal (cause it's probably receiving no signal. If I have one stick of ram in each a red and blue slot then there are no beeps and it goes to splash screen and freezes. If I have all the ram in (2 x 8g in blue and 3 x 4g in red) it boots, freezes, then if I eventually get it into cmos the ram shows as 24gig (while it had 28gig in there, found out after buying ram that motherboard only accepts 24gig max).
All the drives power up. I've also disconnected all the drives one at a time and all of them and still the same. The only peripheral card in there is the video card.
I have no idea what the problem could be. We're assuming motherboard, but really don't know and have no idea ourselves how else to test it. Don't suppose anyone else has any clues?