cobra driver service trouble

[dean0820]

g'day all.
here's the situ...
new cobra driver purchased, 3 months normal use only, haven't hit anything other than golf ball, club now has noticeable indentation on crown.
took club back to place of purchase, as you might expect, no help at all. they say; 1. they can't do anything (even for a regular customer) 2. it doesn't change performance of club so live with it, 3. they will ask cobra but expect no joy.

would love to know what you think.

[simmsy]

Where u but from?

Read the riot act. The club is under warranty.

[Dotty]

Cobra were very good, when I had a new driver's sole crack. Replacement sent straight away.

This was in 2006, when they were under the Acushnet banner. I'd expect the same support now under the Puma banner.

[goughy]

Through normal use, how would you get an indentation on the crown? Just wondering.

[BroKar]

Was thinking exactly the same thing, post pics

[virge666]

Through normal use, how would you get an indentation on the crown? Just wondering.


Was thinking exactly the same thing, post pics

if you cave the face - the crown will sometimes indent.

take back and get replacement.

[graham_w]

My Razr Fit Xtreme had some spots on the top of the club where the clear coat was coming off. Shop i took it back to said id damaged it by spilling something on it and wouldn't be covered by warranty. I insisted they send it back to Callaway and lo and behold it was replaced with a new head under warranty.

Point to the story - if you think its a manufacturing issue, push the store to send it back. Don't take the stores word for it.

[live4golf]

Cobra are fantastic, never had an issue with them. I had a weight come out of my old X Speed and m Pro said they'd never even look at it. I insisted and he called them, they said to send it back...they sent a new driver back.

Graham has it right, push them.

[dean0820]

thanks for all your comments fellas. if i knew how it happened, i would've said so. it just appeared out of the blue, so i honestly believe it's a manufacturing issue.
bought at wembley golf course. lack of support from staff is very disappointing. will upload pics when i get home.

[Bruce Dickinson]

thanks for all your comments fellas. if i knew how it happened, i would've said so. it just appeared out of the blue, so i honestly believe it's a manufacturing issue.bought at wembley golf course. lack of support from staff is very disappointing. will upload pics when i get home.On the case, I've sent you a PM

[dean0820]

25488

a big thank you to bruce dickinson for offering to look into this for me. here's a pic for those interested. indentation is near the toe, just behind the face of club.

[simmsy]

Good work Bruce.

[virge666]

a big thank you to bruce dickinson for offering to look into this for me. here's a pic for those interested. indentation is near the toe, just behind the face of club.

yeah - good luck.

That is a iron hitting the driver in the bag, or something similar.

That aint manufacturing. sorry.

[Johnny Canuck]

yeah - good luck.That is a iron hitting the driver in the bag, or something similar.That aint manufacturing. sorry. That was exactly what I thought as well.Hopefully Cobra takes care of him.

[Hatchman]

Looks very much like a dent from an iron to be in that spot. Would have expected the paint to be chipped thou too.

[dean0820]

aha! nice to see hatchman think this one through. believe me, the iron on driver idea has already been considered and dismissed. love the authority you speak with though virge. if i even suspected for one second that it was an iron hitting the club that caused it, i would not be asking for assistance. before people go all ozgolf and start arguing at me, i should point out that i really appreciate all your comments and i invite further comment, but i am not looking for an ozgolf style debate. feel free to argue amongst yourselves if you like though. thanks again to bruce dickinson for following up on this for me, i am very grateful.

[virge666]

thanks again to bruce dickinson for following up on this for me, i am very grateful.

Been in and around the industry for quite and while and I have seen a few clubs in my time. I would be interested to see what part of the club failed to cause that indentation. :)

If Bruce can get that through Cobra / Puma, you're doing well. As I said - Good Luck.

[dean0820]

Been in and around the industry for quite and while and I have seen a few clubs in my time. I would be interested to see what part of the club failed to cause that indentation. :)

If Bruce can get that through Cobra / Puma, you're doing well. As I said - Good Luck.

congratulations on your work in the industry virge. and also your ozgolf work, which i suspect takes up far more time and brings you greater satisfaction.

[timah!]

...would love to know what you think.

Obviously didn't really want to know what we thought.
Good luck.

[virge666]

Obviously didn't really want to know what we thought.
Good luck.

Ha !

You think ???

[timah!]

Ha !

You think ???

I am so smart.
I am so smart
S M R T
S M R.... D'oh!

[rubin]

Given that this is still a discussion forum, why are you having a to at people who are offering suggestions. If u didn't want any comments, suggestions, advice or otherwise - don't post it.

[dean0820]

Given that this is still a discussion forum, why are you having a to at people who are offering suggestions. If u didn't want any comments, suggestions, advice or otherwise - don't post it.

"...appreciate all your comments and i invite further comment, but i am not looking for an ozgolf style debate."
what i was trying to succinctly say is that i DO want to hear what you think but i'm NOT into the "discussion" style of ozgolf, so please don't expect me to argue about this for a week. agreed, i should not have responded to virge's comment, that was just silly. now, please carry on.

[BUSHY]

"...appreciate all your comments and i invite further comment, but i am not looking for an ozgolf style debate."
what i was trying to succinctly say is that i DO want to hear what you think but i'm NOT into the "discussion" style of ozgolf, so please don't expect me to argue about this for a week. agreed, i should not have responded to virge's comment, that was just SILLY now, please carry on.

Huh??

[BUSHY]

would love to know what you think.

Huh?

[Funky_Cliff]

So you start a topic on Ozgolf looking for thoughts and opinions, but then state that you aren't into an Ozgolf style discussion?

Surely this is a wind-up...

[Daves]

Simple Physics would suggest to me that the only way an indentation can happen is force from the outside. Creation of a serious vacuum inside the head, is the only way I can think of the cause (of the outside force) emanating from inside the club. My opinion would be blunt force trauma from the outside.....


http://static.tvgcdn.net/MediaBin/Galleries/Shows/A_F/Cq_Cz/CSI_Miami/csi-miami.jpg

[simmsy]

I feel as though Deano would have been happier to continue this discussion if ppl had of said "yeah that's a club failure, take it Fil boar to cobra"
But due to ppl that have a fair bit of experience in the industry saying it perhaps look like an impact ding not a failure he doesn't like what he's reading.

[rubin]

"...appreciate all your comments and i invite further comment, but i am not looking for an ozgolf style debate."
what i was trying to succinctly say is that i DO want to hear what you think but i'm NOT into the "discussion" style of ozgolf, so please don't expect me to argue about this for a week. agreed, i should not have responded to virge's comment, that was just silly. now, please carry on.

So u want comments, but you don't want Ozgolf comments.

Perhaps by posting on OzGolf, you were looking for ISG or Gwrx comments?

[Johnny Canuck]

Do you put your clubs in the boot of your car, Dean?

[Dotty]

Although the crown may not have been struck when playing, it may have been damaged by an iron in the car boot or aircraft hold.

I had this question asked, when I had a Nike driver shaft break.

[Yossarian]

He just wants people not to be wankers. I reckon it was probably Rubes' uncle.

[Collis]

Be interesting to see if a replacement driver is given.

I don't like the chances.

[mrbluu]

g'day all.
Would love to know what you think, as long as you agree with me.


lmftfy

[BayBum]

Simple Physics would suggest to me that the only way an indentation can happen is force from the outside. Creation of a serious vacuum inside the head, is the only way I can think of the cause (of the outside force) emanating from inside the club. My opinion would be blunt force trauma from the outside.....http://static.tvgcdn.net/MediaBin/Galleries/Shows/A_F/Cq_Cz/CSI_Miami/csi-miami.jpg LMAO Awesome Dave :)

[PeteyD]

So what have Cobra (Puma or whoever it is now) said?

[Collis]

Dean,
Any progress on this?

[dean0820]

g'day all,
shop have offered a replacement head at half price.

[PeteyD]

That doesn't seem unreasonable.

[Johnny Canuck]

Ask for a free set of iron covers.

[simmsy]

Bwah ha ha ha!